Customer Service, Fulfillment & Logistics Outsourcing
Farnsworth Hill Company (FHC) is a provider of call center and distribution and fulfillment services. The Farnsworth team of highly motivated, skilled, and experienced professionals is focused on and committed to providing the highest level of support, guidance, and expertise to our clients through a seamless and strategic integration of these services. Our clients’ success is a substantive measure of our own and is a fundamental tenet of our corporate existence. We will be satisfied with nothing less.
FHC’s caring and responsive call center agents are the first line of support for our client’s most important asset: its customers. It is compromised of knowledgeable, efficient, and empathetic professionals whose single-minded commitment is to resolve any issue presented to it. We treat our clients as partners and are committed to the organic development and enhancement of their goodwill and reputation.
The combination of FHC's call center support and its expertise in parts, accessory, and inventory management allows our clients to present a full service support structure without incurring direct overhead costs while minimizing management oversight. We can handle any process from start to finish.
FHC offers complete support and monitoring solutions for several social media sites and major eCommerce platforms. FHC's expert team will help you maximize the relationships with your customer base by providing prompt and personal attention.
When a product is recalled, all parts of your business are affected. With the help of FHC’s recall and rework services, we can lower your costs and be readily available to assist in all aspects of the product. We work closely with the Consumer Product Safety Commission in the US and the Consumer Product Safety Bureau in Canada to ensure your recall/rework program complies with all regulations and requirements.